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  • Explore
    • Our Story
    • Evergreen Valley
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    • Gut Health
    • Picky Eaters
    • What’s Really in Your Kid’s Shake?
  • Contact Us
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FAQ Category: Refund & Returns

April 15, 2025
What does the Taste Guarantee cover?

If your child doesn’t love the shakes on their first order, we’ll give you a full refund — no return required. We just ask that you request it within 30 days of receiving your order.

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April 15, 2025
Do I need to send anything back?

Nope! We don’t want to waste food. If you’re not satisfied, just contact us and keep (or share!) the remaining shakes. We trust you.

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April 15, 2025
Can I use the guarantee more than once?

Our 30-Day Taste Guarantee is limited to one refund per household to help prevent abuse. But we’re always here to help if something goes wrong with a future order.

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April 15, 2025
What if my order was damaged or something’s missing?

Oh no! Please email us within 7 days of delivery. We’ll replace or refund anything that didn’t arrive the way it should.

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April 15, 2025
How long will my refund take?

Refunds are typically processed within 5–7 business days after we confirm your request.

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April 15, 2025
What’s your contact info again?

Easy! Just email us at support@ummyshakes.com — our team is small but mighty, and we’re always happy to help.

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