If your child doesn’t love the shakes on their first order, we’ll give you a full refund — no return required. We just ask that you request it within 30 days of receiving your order.
FAQ Category: Refund & Returns
April 15, 2025
Do I need to send anything back?
Nope! We don’t want to waste food. If you’re not satisfied, just contact us and keep (or share!) the remaining shakes. We trust you.
April 15, 2025
Can I use the guarantee more than once?
Our 30-Day Taste Guarantee is limited to one refund per household to help prevent abuse. But we’re always here to help if something goes wrong with a future order.
April 15, 2025
What if my order was damaged or something’s missing?
Oh no! Please email us within 7 days of delivery. We’ll replace or refund anything that didn’t arrive the way it should.
Read More from What if my order was damaged or something’s missing?
April 15, 2025
How long will my refund take?
Refunds are typically processed within 5–7 business days after we confirm your request.
April 15, 2025
What’s your contact info again?
Easy! Just email us at support@ummyshakes.com — our team is small but mighty, and we’re always happy to help.