Get Free Shipping on orders over $75 or with a Subscribe & Save plan.

Privacy Policy

Privacy Policy for www.ummyshakes.com

Last Updated: March 31, 2025

At Ummy (“we,” “us,” or “our”), we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and safeguard your data when you visit www.ummyshakes.com (the “Website”), purchase Ummy Kids Superfood Shakes, or interact with our AI chatbot for product-specific questions. By using our Website, you agree to this Privacy Policy. If you have questions, please contact us using the details below.

1. Information We Collect

We collect the following types of information:

  • Personal Information You Provide:
  • Name, email address, phone number, and shipping address when you place an order or contact us.
  • Questions or messages you submit via our AI chatbot or contact forms.
  • Automatically Collected Information:
  • Device and browsing data (e.g., IP address, browser type, pages visited) via cookies and similar technologies.
  • Chatbot interactions (e.g., questions asked, responses provided) to improve our service.
  • Information from Children: We do not knowingly collect data from children under 13 without parental consent. If you’re a parent or guardian, you provide information on behalf of your child (aged 1-12) when purchasing or inquiring about our products.

2. How We Use Your Information

We use your information to:

  • Process and ship your orders for Ummy Kids Superfood Shakes.
  • Answer your product-specific questions via our AI chatbot.
  • Improve our Website, products, and customer service (e.g., analyzing chatbot interactions).
  • Send you order updates, promotional emails (if you opt in), or respond to your inquiries.
  • Comply with legal obligations or protect our rights.

3. Our AI Chatbot

Our AI chatbot helps answer your questions about Ummy Kids Superfood Shakes, such as ingredients, nutrition facts, or usage tips. When you use the chatbot:

  • We collect your questions and our responses to provide assistance and enhance its performance.
  • This data may be anonymized and used to train the AI, but we won’t link it to your personal identity without consent.
  • We ensure the chatbot handles your inquiries securely and respects your privacy.

4. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service Providers: Trusted partners who help us process orders (e.g., shipping companies), host our Website, or operate the AI chatbot. These partners are bound to protect your data.
  • Legal Requirements: If required by law, such as to comply with a subpoena or protect our business from fraud.
  • Business Transfers: If Ummy Shakes is sold or merged, your data may be transferred as part of that process.

5. Cookies and Tracking

We use cookies to:

  • Remember your cart and preferences.
  • Analyze Website usage (e.g., via Google Analytics).
  • You can manage cookie settings in your browser or via our (link to be added). Opting out of non-essential cookies won’t affect your ability to purchase products.

6. Your Rights

Depending on your location (e.g., California under the CCPA), you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correct: Update inaccurate information.
  • Delete: Ask us to remove your data (subject to legal exceptions).
  • Opt-Out: Stop receiving marketing emails (unsubscribe link in emails) or opt out of data sharing (if applicable).
  • To exercise these rights, contact us at support@ummyshakes.com. We’ll respond within the timeframes required by law (e.g., 45 days for CCPA requests).

7. Data Security

We use reasonable measures (e.g., encryption, secure servers) to protect your information from unauthorized access or loss. However, no online system is 100% secure, and we cannot guarantee absolute protection.

8. Data Retention

We keep your personal information only as long as needed to fulfill the purposes outlined here (e.g., processing your order, responding to inquiries) or as required by law. Chatbot data may be retained in anonymized form to improve the AI.

9. Third-Party Links

Our Website may link to external sites (e.g., social media). We’re not responsible for their privacy practices—please review their policies if you visit them.

10. Children’s Privacy

Our Website is designed for parents and guardians, not children under 13. If we learn we’ve collected data from a child under 13 without parental consent, we’ll delete it promptly. Contact us if you believe this has occurred.

11. California Privacy Rights (CCPA)

If you’re a California resident, you have specific rights under the CCPA, including:

  • Knowing what personal data we collect, use, or share.
  • Requesting deletion or opting out of data sales (we don’t sell your data).
  • Non-discrimination for exercising your rights.
  • Submit requests to support@ummyshakes.com or call [Your Phone Number].

12. Changes to This Policy

We may update this Privacy Policy as our business evolves. Check the “Last Updated” date above. Continued use of the Website after changes means you accept the revised policy.

13. Contact Us

Have questions or need help? Reach out:

  • Mailing Address: Ummy 1407 Foothill Blvd #4 La Verne CA 91750
  • Email: support@ummyshakes.com